Our delivery service
We use Palletline to undertake all of our deliveries.
The turf pallets are offloaded using a pump truck and tail lift system.
Where access is restricted, please stipulate a smaller vehicle or contact us directly before placing your order.
All deliveries are kerbside or onto a hard-standing, level surface (concrete, tarmac or block paving).
We cannot deliver or offload on to uneven, sloped, gravel or grass surfaces.
Deliveries are made Tuesday to Friday, excluding weekends and bank holidays, between the hours of 8am to 6pm.
Damages and returns need to be recorded on the day of delivery and this needs to be marked on the delivery paperwork before the driver leaves the address.
Cancellations are accepted up to 11am the day before the scheduled delivery.
Refunds are processed over the telephone, please call 01759 321000 to discuss any issues you may have with your order or alternatively, email firstname.lastname@example.org - we will reply during our office opening times (Monday to Friday 8am until 5pm).